FAQ

WHAT IS YOUR RETURN POLICY?
Not happy with your purchase? We accommodate returns within 30 days of your purchase date if any items are faulty or damaged.


WHEN WILL I RECEIVE MY ORDER?
Please allow up to 3-10 days for your order to process. All orders are picked up within these days of you placing your order, unless stated otherwise in the item description. You will get a shipping confirmation and your tracking number via email the day your order has been packed and prepped for shipping. 

Please refer to our Shipping Policies for shipping times


WHY AM I GETTING CHARGED A CUSTOMS FEE?
G.I.L does not take any responsibility for any customs charges, fees, etc. Customs charges are different for every country. We do our best to mark your box as a gift or low value but sometimes we have no control over Customs charging taxes and fees.


WHY DOES MY ORDER SHOW AS "IN-TRANSIT" FOR SO LONG?
Any orders that are in transit for over 20 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee. If you find nothing at your local customs office, please contact us and we'll discuss issuing a credit for a future order.

I HAVE A GENERAL QUESTION, HOW DO I CONTACT YOU GUYS?
Contact support@girlsinlogos.com for general questions and for questions about orders.


I'M AN INFLUENCER AND WOULD LIKE TO PARTNER/COLLABORATE WITH GIRLS IN LOGOS. HOW DO I GET IN TOUCH?
G.I.L is always looking to expand their list of collaborations with influencers so please email sales@girlsinlogos.com



WHAT COUNTRIES INTERNATIONALLY DO YOU SHIP TO?
We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system.